Refund policy

Returns & Refunds Policy

Last updated: November 26, 2025

At aloneinthe6ix, every piece is crafted or curated with care. If something isn’t quite right, we’re here to help — within the guidelines below.

Eligibility for Returns

We accept returns on most items in their original condition, provided the following requirements are met:

  • The item is unworn and unused

  • The item is in its original packaging

  • A return request is submitted within 14 days of the delivery date

  • The return is approved by Aloneinthe6ix before the item is sent back

Return shipping costs are the responsibility of the customer.

Once your return has been approved, you will receive instructions for returning your item. Refunds are not issued until the returned item has been received and inspected to ensure it meets our return requirements.

Items sent back without first requesting and receiving return approval may not be eligible for a refund.

Final Sale Items

For hygiene and safety reasons, the following items cannot be returned or refunded:

  • Earrings

  • Nose rings

  • Any jewelry intended for piercings or worn inside the body

  • Custom or personalized pieces made specifically to fit you

These items are considered final sale.

Exchanges & Store Credit

Exchanges or store credit may be approved at our discretion if the item meets all return criteria:

  • Unworn

  • In original packaging

  • Return initiated within 14 days

  • Customer covers return shipping

Once we receive and inspect the item, we will assist you with a replacement or store credit.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Email: aloneinthe6ix@gmail.com
Include:

  • Your order number

  • Clear photos of the issue

  • Description of what went wrong

We’ll make it right as quickly as possible.

In-Person Services (The Glow Bar)

All services performed in person at The Glow Bar by aloneinthe6ix, located inside Styles of Creation Salon at:
1 Stone Mason Drive, Markham, Ontario,
as well as any events, markets, or pop-ups, are final sale.

Because these services involve time, labour, materials, and a completed result at the time of appointment, no refunds will be issued for any in-person services, including but not limited to:

  • Permanent jewelry

  • Teeth whitening

  • Tooth gems

  • Any additional beauty or enhancement services offered

If you experience an issue related to your service, please contact us at aloneinthe6ix@gmail.com and we will do our best to assist you.